Denton BBQ
Denton BBQ Help Center

Frequently Asked Questions

Browse answers about our services, projects, client access, billing, and support. For a question about your account, sign in to the Client Center or contact us directly.

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Working with Denton BBQ

What we do, who we work with, and how to get started.

What does Denton BBQ do?

Denton BBQ builds, hosts, maintains, and integrates websites and business systems. Services include custom websites, ecommerce, content, secure portals and logins, appointments and scheduling, custom development, APIs, automation, databases, and platform integrations.

Who does Denton BBQ work with?

Denton BBQ works with small and mid-size businesses, from solo owners and growing teams to established operations.

Where is Denton BBQ located?

Denton BBQ LLC is based in Denton, Texas, and works with businesses locally and across the United States.

How do I start a project?

Contact Denton BBQ at 940-230-4900 or jeff@dentonbbq.com. Share what your business does, the problem you want to solve, the tools you already use, and any desired timing. Denton BBQ can discuss a project-specific scope and estimate.

How much does a website or custom system cost?

Pricing depends on the agreed scope, features, integrations, and ongoing services. Contact Denton BBQ for a project-specific discussion and estimate; there is no single price that applies to every project.

How long does a project take?

Timing depends on the project scope, requirements, third-party services, and review process. Ask Denton BBQ for a schedule based on your project.

Can Denton BBQ work with a website I already have?

Denton BBQ can discuss maintaining, improving, extending, hosting, or integrating an existing website or business system. Contact us with your current setup and goals so we can confirm the right approach.

Websites, apps & integrations

Common questions about the systems Denton BBQ builds and supports.

Can Denton BBQ build an online store?

Yes. Ecommerce services can include online stores, product catalogs, payment flows, and connected retail workflows. The exact tools and scope are selected for the project.

Can you add appointment booking or scheduling?

Denton BBQ builds appointment and scheduling workflows, which may include availability, confirmations, deposits, and reminders depending on the project requirements.

Can you build a customer or staff portal?

Denton BBQ can build secure customer, staff, and admin portals with account dashboards, records, role-based access, and self-service features as defined for the project.

What platforms does Denton BBQ work with?

Examples include Kintone, Vercel, Neon/PostgreSQL, Clerk, Stripe, Square, Shopify, Twilio, and Google services. The platform choice depends on the project.

Can you connect different business tools?

Denton BBQ builds integrations using APIs, databases, and automation to connect business tools when the required platforms provide suitable access.

Do you provide hosting and ongoing maintenance?

Denton BBQ offers managed hosting and maintenance. The services, responsibilities, and any backup or support arrangements should be confirmed in the agreement for each project.

Who owns my domain, accounts, content, or code?

Ownership and account arrangements depend on the project agreement. Confirm these details with Denton BBQ before work begins, including who controls domain registration, platform accounts, content, and deliverables.

Client Center, billing & support

Help with secure client access, support requests, and invoice history.

What is the Client Center?

The Client Center is Denton BBQ's secure area for client services, including support requests and invoice history. Sign in with the account associated with your client access.

How do I get into the Client Center?

Use the Sign In option on dentonbbq.com with the email address associated with your account. If you cannot sign in or do not have access, contact Denton BBQ at jeff@dentonbbq.com or 940-230-4900.

Where can I submit or track a support request?

Sign in and open the Support page at /account/support. You can submit a request and return to the Client Center to follow its status and updates.

Where can I see my invoices?

Sign in and open Invoice History at /account/invoices. Access to client billing information requires the correct Client Center account and account setup.

Why can’t I see my invoice history?

Confirm you are signed in to the Client Center using the email linked to your client access. If the invoice history is still missing, contact Denton BBQ so the account association can be checked. The public AI assistant cannot look up invoices.

Can I pay invoices through the Client Center?

Invoice payment availability depends on the invoice and the billing configuration. Open the invoice in Invoice History and use any payment option shown there. Contact Denton BBQ if you need help.

What information should I include in a support request?

Describe the page or service, what you were trying to do, what happened, when it happened, and the steps to reproduce it. Include a screenshot if useful, but remove passwords, payment details, secret keys, and other sensitive information.

What if I cannot sign in or use Support?

Email jeff@dentonbbq.com or call 940-230-4900 and describe the access issue. Never send your password or secret keys.

AI assistant, security & privacy

What the public assistant can help with and how to get account-specific help.

What can the Denton BBQ AI assistant help with?

The assistant can answer general questions about Denton BBQ's services and published guidance, and point you to the right contact or Client Center page.

Can the assistant see my invoices, project details, or support requests?

No. The public assistant cannot access private invoices, account records, projects, passwords, or support history. Sign in to the Client Center or contact Denton BBQ for account-specific help.

Can I share a password, payment card, or API key with the assistant?

No. Do not share passwords, payment card information, secret keys, or other sensitive information in the assistant or a support request.

How are security and backups handled?

Security controls, backup arrangements, and responsibilities vary by project and platform. Refer to your project agreement or contact Denton BBQ for details about a specific system.

Where can I read Denton BBQ’s terms and privacy information?

See the Privacy Policy at /privacy and Terms & Conditions at /terms.

Still need help?

Clients can submit and track support requests from the secure Client Center. For general inquiries, call 940-230-4900 or email jeff@dentonbbq.com.

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